Privacy Policy

Auston Grand respects your privacy

Thank you for visiting the Auston Grand Realty Group website. The owners of, its subsidiaries, related entities and affiliates (“Auston Grand Realty Group”, “Company”, “AGRG”, "", “our” or “we”) respect your privacy and we are committed to comply with the Privacy Act 1988 (Cth) ("Act") and the Act's Australian Privacy Principals ("APP"). We may also rely on related bodies corporate, employee records and other exemptions in the Act.

What is our privacy policy?

Our privacy policy sets out how and why we collect your personal information, how we use this information and to whom the information may be disclosed.

Please take a moment to read this policy. By using and submitting information to us you agree to our use of your personal information ("Personal Information") in accordance with this policy. You agree that we may use all Information you provide to us in accordance with this Policy as amended from time to time.

What is Personal Information and how do we collect it?

We collect information given by you to provide services to you more effectively.

  • Site Visit information
  • We or our agents or service providers make a record of your visit and log Information such as your server address, your top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of your visit to this website, the pages you access and documents you download, the referring site and the type of browser used. This Information is anonymous and is only used for statistical and website development purposes. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server's logs. requires email addresses for correspondence in regard to orders placed and registration of users. We do not use these emails for commercial use without prior consent.

  • Personal Information
  • Private or personal information is defined by the Act and is essentially information or an opinion about a person who is reasonably identifiable ("Personal Information")

    The Personal Information we collect will not be supplied by us to any other party, save as in accordance with this policy or the reasonable requirement of any law or regulation.

    The type of Personal Information we may collect from you includes (but is not limited to) information such as the following:

  • Name
  • Allergies
  • Medicare details
  • Address
  • Conditions
  • Doctors contact details
  • Date of Birth
  • Medication
  • Sex
  • How does AGRG disclose your Information?

    AGRG operates its business throughout Australia and internationally

  • Disclosure as required by Law
  • We will only disclosure your Personal Information to persons or authorities who are authorised by law to receive your Personal Information or by authority given by you or your estate or pursuant to terms of this Policy.

  • Direct Marketing
  • We collect Information for the purpose of providing customers with marketing material and to enhance and develop our relationship with our customers. We do not sell, provide, or allow your Information to be viewed by any person not engaged or employed by us without your prior consent.

    Your Personal Information will only be disclosed in a manner consistent with the APP.

    We may disclose your Personal Information to bodies and service providers to improve our marketing services to our customers.

    We may also use Personal Information to inform you of promotions which may be of interest along with details of other products or services we provide.

    If you wish to opt out of direct marketing offers, you can contact us by email on

  • Cross Border Disclosure
  • Personal Information may be disclosed to our service providers, including service providers which are located outside of Australia for the purpose of us providing services and marketing material to you.

    Except in some circumstances where we may rely on an exemption under the Act or other law, we will take reasonable steps to ensure that that the privacy of your Personal Information is addressed in any service agreement with our service providers.

    Where is my Personal Information stored and how secure is the storage?

    Electronic Information provided to us will be stored on servers located in Australia. Physical copies of Personal Information provided may be kept in storage rooms with restricted access.

    Any Information sent to us via the Internet is sent at your own risk shall not be held accountable for the privacy practices of other websites which appear as links on our website or to links to our websites from other websites. may contain links to other sites which may be located within or outside of Australia. This privacy policy does not apply to any sites which are not controlled or operated by us.

    How can AGRG customers ensure the accuracy and rectification in regard to their Personal Information?

    When Personal Information is provided to by you, you warrant that the Personal Information given is accurate, current and complete and undertake to maintain the accuracy, currency and completeness of the Information which we retain. You also warrant that you have authority to provide this Personal Information to us.

    The Personal Information we retain includes individual profiles, addresses, and other contact details. Access to this Personal Information by AGRG staff can only be performed by staff members with a secure password, with access only performed when required. Access to this Information is recorded by log files to track unauthorised access and modifications.

    Customers wishing to access their Personal Information for the purpose of rectifying inaccuracies may also do so by written request to We will comply with reasonable requests to have inaccuracies corrected.

    How can customers' information be removed from our database?

    If at any stage an AGRG customer would like their Personal Information removed from our database, we require an email with the username, password and identifying information and the patients file will be deleted from our records. Please send to:

    How do I make a complaint?

    How do I make a complaint?

    If you have any questions, queries or complaints, please contact us at:

    Call: +61 2 9199 1960

    Post: Level 21, 133 Castlereagh St, Sydney


    Complaints received will be taken seriously and the outcome will be relayed to you in a timely manner. If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner at or on 1300 363 992.

    Changes to AGRG’s privacy policy

    AGRG reserves the right to review and amend this policy from time to time and will notify you of any amendments by posting an updated version of the policy on this website.